Frequently asked questions

Visit the SMACC homepage and click the "Start Free Trial" button at the top right. Fill in your name, email, company and a strong password. A demo workspace is provisioned immediately and you get a verification email with the login link. The demo runs for 14 days with full access to every module - no credit card required.

From the Configurations menu open "Fiscal Year Setup", click "Add New", then set the start and end dates (typically a 12-month calendar year). You can keep multiple fiscal years active in parallel - SMACC posts every transaction to the open period whose dates contain the document date. Closing a period locks its entries from edits.

Go to Fiscal Year Setup, select the period in the grid and click "Re-open" (admin permission required). After you finish the audit adjustments click "Close" - all subsequent transactions will be rejected by the journal if they fall inside that range. The close action is logged in the audit trail for compliance review.

Configurations → Company Profile. Upload your logo (PNG/SVG, recommended 600x200), then fill in the company name (Arabic + English), VAT number, address lines, and phone/email/website. These fields print on every invoice, quotation, receipt and report header. Changes take effect immediately - no restart required.

Open Fiscal Year Setup, double-click the active period row to edit. You can shift the end date forward (extend the period) or change a misconfigured start date if no transactions have been posted yet. After the first invoice posts the start date is locked - move it via "Adjust Period" which records the change in the audit log.

Configurations → Account Variable Setup → Decimals tab. Choose the decimal places used for amounts (default 2), quantities (default 3), and unit prices (default 4). The choice is global per company and applies across all invoices, vouchers and reports - existing transactions are not retroactively rounded.

On the POS device open Counter Setup, then bind the active session to a counter number. The bind reads from the central server so every receipt issued at that counter follows its receipt-number sequence and posts to the correct cash account. Disconnecting needs a manager PIN to avoid accidental switches mid-shift.

From the POS toolbar choose "Sync" - any draft invoices held locally upload to the central database in batches of 50. After a clean sync, "Reset" clears the local buffer and resets the running receipt counter to the next free number on the server. Use this after a network outage or shift end to keep numbering aligned across counters.

On the POS sale screen highlight the item line and tap "Discount". You can apply a percent (e.g. 10%) or a fixed-amount discount. SMACC enforces the maximum-allowed discount configured per item group - amounts above the cap need a supervisor override entered via PIN, and the override is logged.

Counter numbers are unique per fiscal year and cannot be re-issued while the source counter is still active. To re-use the number close the original counter (Counter Setup → Status → Closed) and then create a new counter with the same number - SMACC creates a fresh receipt sequence and keeps the historical receipts under the closed counter for audit.

Company Profile → Tax Information. Update the VAT registration number (15 digits in KSA, 15 digits in UAE), then click Save. The new number prints on all invoices issued after the save timestamp; invoices already posted are not retroactively re-stamped. For e-invoicing markets (KSA Fatoora, UAE), SMACC also resubmits the registration to the tax authority API.

Account Variable Setup → Decimals. The "Unit Price" and "Quantity" settings live next to the amount setting and accept 0-6 decimal places each. Industries that bill micrograms (pharma) or mils (printing) typically use 4-6; retail keeps 2. Changes apply prospectively - past transactions remain at their original precision in the database.

After an SMACC version upgrade, force-refresh the page (Ctrl+Shift+R or Cmd+Shift+R) to bypass the browser cache. If the new UI still looks stale, open DevTools → Application → Storage → "Clear site data". The SMACC app also versions its JS/CSS bundles with content hashes so most upgrade-cache mismatches resolve automatically on the next page load.

In the Print Setup screen choose the paper size per document type (A4, A5, Letter, 80mm thermal). The setting is per workstation and is applied as a CSS @page rule that the browser respects automatically. To override on a single print job, open the browser print dialog (Ctrl+P) and pick a different size in "More settings → Paper size".

SMACC ships seven modules on one cloud platform: Financial Accounting (journals, payments, receipts, VAT), Inventory, Point of Sale, Human Resources (payroll, leaves), Fixed Assets, E-Invoicing (Fatoora Phase 2 / UAE FTA ready), and Cloud ERP umbrella for cross-module reporting. Every module is mobile-friendly with iOS + Android apps, and the platform supports 9 languages including full Arabic RTL.